GLOBALEX Conflict Resolution & Multicultural Team Building

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This is a specially designed program for the company that has conflicts among Japanese and American workers and needs to improve communication. Our program will lead people to deeper insights in cultural differences and increase the capability to manage them. It is designed not only to provide effective solutions, but to provide people with the tools and skills to solve their own problems. We offer various teaching sessions and discussion sessions allowing employees to face the issues they need to deal with, and a table meeting with both parties in the final stage of the program.

 

Program Format: 

• Customized based on client's team conditions and needs 

• In-Class facilitated discussion 

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Session outline:

• Assessment for unique problems

• Global Business training session for each party

• Discussion on their own issues and problems

• Joint discussion session with both parties with facilitation

 

Key Session Outcomes:

• The program provides practical skills to facilitate more effective communication for both American and Japanese employees.

• For Japanese employees, the program focuses on three topics: assertion, active listening skill and positive reinforcement. For the American employees, it focuses on assertion and active listening skills in order to aid effective communication for non-native English speakers.

• For Japanese, the program ensures that participants can learn practical skills for “positive reinforcement,” which are generally weak in Japanese managements by employing role play.

• Through the dialogue, the program encourages participants to focus on the strength and positive dynamics of the intercultural work place, and helps them to think about strategies to create “synergy” by using their own strengths.

• The program also helps them to find out possible management problems in the organization and seek solutions by using the positive aspects of both American and Japanese management systems.

 

 

*Dialogue is a unique communication style which is different from either “discussion” or “debate.” It aims to help the participants to listen each other more carefully to create more strategic solutions by not making “winners” or “losers.” By having “dialogues,” the program ensures that the participants can join the strategic and collaborative teamwork to create more effective organization with strong leadership and management by overcoming the differences over the thinking or management systems.